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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Nameservers Not Valid

    By HaydonS,
    • 1 reply
    • 552 views

  2. [Solved] Set Subdomain Path to outside of public_html

    By mrj,
    • 1 reply
    • 725 views

  3. [Solved] Could you please unarchive my account.

    By gwd,
    • 1 reply
    • 876 views

  4. [Solved] recurring donation

    By helferg01,
    • 1 reply
    • 646 views

  5. [Solved] problem login cpanel ricky

    By cesde,
    • 1 reply
    • 919 views

  6. Sites down

    By thorast,   
    • 1 reply
    • 1k views

  7. [Solved] Domain Removal

    By ebsug,
    • 1 reply
    • 443 views

  8. [Solved] Domain addition

    By dexiam,   
    • 1 reply
    • 434 views

  9. [Solved] Domains request (dramadan)

    By dramadan,
    • 1 reply
    • 382 views

  10. Account Suspended? Found the reason.

    By sphinx0945,
    • 1 reply
    • 257 views

  11. [Solved] Changing of Domain Name

    By chaveztim439,
    • 1 reply
    • 210 views

  12. [Solved] onlymoths.helioho.st > onlymoths.gay

    By avarnex,
    • 1 reply
    • 207 views

  13. [Solved] Add subdomain please

    By seekedx,
    • 1 reply
    • 223 views

  14. Account deletion request

    By mralgebra,
    • 1 reply
    • 1.3k views

  15. [Solved] 0/0 Parked Domain

    By dmonde,
    • 1 reply
    • 533 views
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