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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,870 topics in this forum

  1. my domain conflict with your system

    By heikaleng,
    • 0 replies
    • 614 views

  2. Hosting Account Installed! or not!?

    By Frederic,
    • 2 replies
    • 633 views

  3. changing domain from lonelycloud.com to lonelycloud.co.cc

    By Zihad,
    • 2 replies
    • 903 views

  4. FTP connection error

    By pajn,
    • 2 replies
    • 921 views
    • pajn
    • pajn

  5. phpmyadmin access denied

    By pravin,
    • 3 replies
    • 909 views

  6. Can't login after new registration

    By qqti,
    • 2 replies
    • 998 views
    • qqti
    • qqti

  7. I cannot login to my account

    By Chad,
    • 4 replies
    • 854 views
    • Chad
    • Chad

  8. Admin help me！attacked by Malicious software

    By ylsnuha,
    • 1 reply
    • 873 views

  9. Error creating account, I can't create an account after 2 tries.

    By adamata,
    • 2 replies
    • 923 views

  10. Error creating parked domain

    By vteamchina,
    • 5 replies
    • 1.2k views

  11. heliohost.org www folder

    By ilovemywii,
    • 1 reply
    • 708 views

  12. There was a problem creating the addondomain.

    By teamroots,
    • 1 reply
    • 636 views

  13. Could not connect to MySQL

    By teepwale,
    • 2 replies
    • 721 views

  14. My Heliohost free web hosting account

    By TrulyTD,
    • 1 reply
    • 828 views

  15. Recover Username

    By Rick,
    • 4 replies
    • 1.4k views
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