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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] Change DNS Records

    By zdsa,
    • 1 reply
    • 519 views

  2. [Solved] Changing Domain Name

    By rgD,
    • 1 reply
    • 226 views

  3. [Solved] subdomain request

    By spmcoolnits,
    • 1 reply
    • 189 views

  4. Another SSL Request

    By kvhc128,
    • 1 reply
    • 1.4k views

  5. [Solved] Stevie Running Out Of Space

    By anush,
    • 1 reply
    • 876 views

  6. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 532 views

  7. [Solved] Deploy War File

    By chanders,
    • 1 reply
    • 587 views

  8. [Solved] Move request

    By mediaexp,
    • 1 reply
    • 561 views

  9. [Solved] Inquiry on my account Login

    By seintitus,
    • 1 reply
    • 672 views

  10. [Solved] Account Wipeout & Change domain — franznic

    By franznic,   
    • 1 reply
    • 874 views

  11. [Solved] Please change my main domain to bacheli.de

    By mel2023,
    • 1 reply
    • 475 views

  12. hey, can you renew my account?

    By Palpale,
    • 1 reply
    • 519 views

  13. [Solved] Change for Default Domain, Please

    By wos83,
    • 1 reply
    • 441 views

  14. What is the domain name?

    By luukkuik04,
    • 1 reply
    • 445 views

  15. [Solved] Please add and delete the following domain

    By ivatsa,
    • 1 reply
    • 813 views
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