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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Reset host to default

    By sat4all,
    • 2 replies
    • 320 views

  2. [Solved] ADD DOMAIN AND SUBDOMAINS PLEASE

    By brunomanoelfb,
    • 9 replies
    • 817 views

  3. [Solved] ADD DOMAIN PLEASE

    By osmaralvarez6911,
    • 1 reply
    • 285 views

  4. [Solved] CHANGE MY DOMAIN NAME

    By merakhataml,
    • 3 replies
    • 388 views

  5. [Solved] Plesk mobile app error

    By piyushukani,
    • 3 replies
    • 451 views

  6. 504 Gateway Time-out

    By marvelousaare,
    • 2 replies
    • 355 views

  7. [Solved] I want to add a domain name to my account

    By samdav,
    • 7 replies
    • 553 views

  8. [Solved] Possible Error Detected on My Account

    By yolder,
    • 1 reply
    • 319 views

  9. [Solved] Request to Reset Account

    By weirdev,   
    • 2 replies
    • 414 views

  10. [Solved] How to fix it?

    By longthor,
    • 2 replies
    • 432 views

  11. [Solved] Add custom domain name

    By suyouhuiytb,
    • 1 reply
    • 311 views

  12. Requesting a new domain

    By Guest sapalv11,
    • 1 reply
    • 251 views

  13. [Solved] add domain in my account

    By mendozalvarito,
    • 1 reply
    • 300 views

  14. [Solved] Duplicate server

    By sat4all,
    • 2 replies
    • 322 views

  15. [Solved] Add domain please

    By pokemonwawi,
    • 1 reply
    • 340 views
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