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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] Apply to add Subdomain

    By shane654,
    • 1 reply
    • 595 views

  2. Plesk - Cannot find FTP Access data

    By niemen,
    • 1 reply
    • 717 views

  3. wipe my account

    By vivekpatelva,
    • 1 reply
    • 447 views

  4. [Solved] Change of Main Domain Name

    By szhiro,
    • 1 reply
    • 556 views

  5. [Solved] Adding of domain

    By Tina golden,
    • 1 reply
    • 580 views

  6. [Solved] Request to Add Domain: shomaroho.qzz.io

    By arifchy369,   
    • 1 reply
    • 593 views

  7. Please configure disappeared domain immediately

    By Tahir Jamil,
    • 1 reply
    • 1k views

  8. What with DNS?

    By xroft,
    • 1 reply
    • 1.2k views

  9. Unusable Domains

    By flkb1,
    • 1 reply
    • 658 views
    • Guest
    • Guest

  10. [Solved] Where My Database?

    By irgi,
    • 1 reply
    • 747 views

  11. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 536 views

  12. Free Johnny Username And Domain

    By OmegatronPrime,
    • 1 reply
    • 971 views

  13. [Solved] Servlet Engine On Tommy Down?

    By chanders,
    • 1 reply
    • 680 views

  14. my website not working?

    By esra,
    • 1 reply
    • 899 views

  15. [Solved] Main domain change please

    By YetAnotherDisplayName,
    • 1 reply
    • 504 views
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