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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] SSL/TLS certificate renewal

    By christopher735,
    • 1 reply
    • 799 views

  2. [Solved] Add a domain

    By msbsurfi,
    • 1 reply
    • 704 views

  3. [Solved] Delete and add Domain please

    By pokemonwawi,
    • 1 reply
    • 531 views

  4. [Solved] Appeal Regarding Possible Terms of Service Violation

    By yolder,
    • 1 reply
    • 374 views

  5. [Solved] Changing of Domain Name

    By wrenjoshuaberden,
    • 1 reply
    • 210 views

  6. [HELP]Account Disabled

    By TrOjAnZ,
    • 1 reply
    • 1k views

  7. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 512 views

  8. Suspended - Can't Login

    By Andysebb,
    • 1 reply
    • 777 views

  9. Change Of Forum User Name

    By DAKSH101,
    • 1 reply
    • 630 views

  10. [Solved] Request Deployment Of Java Servlet

    By wilgil,
    • 1 reply
    • 777 views

  11. Deploy My File

    By scip2gov,   
    • 1 reply
    • 1.4k views

  12. [Inactive] 500 Error

    By Absolutely,
    • 1 reply
    • 875 views

  13. [Solved] Account Deletion

    By iamthiago,
    • 1 reply
    • 513 views

  14. [Solved] Domain change

    By whitedevil,
    • 1 reply
    • 535 views

  15. [Solved] add domains to whistlermedia user

    By whistlermedia,   
    • 1 reply
    • 465 views
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