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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Adding domain

    By archlinux635,
    • 2 replies
    • 328 views

  2. [Solved] Request to Add Domain: shomaroho.qzz.io

    By arifchy369,   
    • 1 reply
    • 591 views

  3. [Solved] Add new domain please

    By pokemonwawi,
    • 1 reply
    • 293 views

  4. [Solved] Remove subdomain

    By dramadan,
    • 1 reply
    • 314 views

  5. [Solved] Appeal Regarding Possible Terms of Service Violation

    By yolder,
    • 1 reply
    • 373 views

  6. [Solved] Add a new domain to my account

    By kpfv,
    • 1 reply
    • 273 views

  7. [Solved] Request to change subdomain name.

    By sphinx0945,
    • 1 reply
    • 301 views

  8. "Unable to login with that username and password."

    By talesaz,
    • 6 replies
    • 684 views

  9. Wordpress manual download

    By directwfc,
    • 1 reply
    • 220 views

  10. Logging in from a school internet connection where another student also has an account

    By brandonramirez,
    • 0 replies
    • 251 views

  11. [Solved] request ssh

    By flowserv,
    • 1 reply
    • 348 views

  12. [Solved] Domain addition + deletion request.

    By vivekrajan007,
    • 1 reply
    • 341 views

  13. [Solved] Reset host to default

    By sat4all,
    • 2 replies
    • 319 views

  14. [Solved] Add New Domain pls

    By zerajerzasouma14,
    • 1 reply
    • 270 views

  15. [Solved] ADD DOMAIN AND SUBDOMAINS PLEASE

    By brunomanoelfb,
    • 9 replies
    • 817 views
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