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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Addon Domain

    By bzub,   
    • 1 reply
    • 1k views

  2. Free Or Move Account

    By Dssm,
    • 1 reply
    • 646 views

  3. [Solved] Changing The Main Domain

    By saikoscs,
    • 1 reply
    • 853 views

  4. Changed Primary Domain but the SSL didn't change

    By aabed,   
    • 1 reply
    • 1.3k views

  5. [Solved] change domain name

    By uaiimid,
    • 1 reply
    • 685 views

  6. [Solved] Relocating: Remove Account on Lily

    By Ookma-Kyi,
    • 1 reply
    • 615 views

  7. [Solved] Account activation

    By bawanthabe,
    • 1 reply
    • 511 views

  8. [Solved] Domain removal

    By ismailserin,
    • 1 reply
    • 454 views

  9. [Solved] Add domain

    By adriannaranjor94,
    • 1 reply
    • 439 views

  10. Request for Account Deletion – Tommy Server (Username: niaoniao)

    By Naomi Liu,
    • 1 reply
    • 508 views

  11. [Solved] Request to change subdomain name.

    By sphinx0945,
    • 1 reply
    • 302 views

  12. Log in problems

    By bennikints,
    • 1 reply
    • 261 views

  13. [Solved] Add subdomains please

    By seekedx,
    • 1 reply
    • 171 views

  14. "HelioHost Account Queued" is this ok or something goes wrong ?

    By bimaljr,
    • 1 reply
    • 1.2k views

  15. can't login

    By adicahblora,
    • 1 reply
    • 938 views
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