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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. Migrate to the Ricky server

    By mth5,
    • 1 reply
    • 705 views

  2. Wiping

    By toluckys,
    • 1 reply
    • 521 views

  3. [Solved] Media Wiki Instalation

    By benmmonster,
    • 1 reply
    • 667 views

  4. [Solved] Request MX Record details

    By szhiro,
    • 1 reply
    • 628 views

  5. [Solved] Adding domain names

    By ismael78,
    • 1 reply
    • 372 views

  6. Wordpress manual download

    By directwfc,
    • 1 reply
    • 221 views

  7. A few problems

    By Master,
    • 1 reply
    • 1.5k views

  8. Fantastico Problem

    By juzhost,
    • 1 reply
    • 999 views

  9. We are sorry an error has occurred

    By miltonreck,
    • 1 reply
    • 896 views

  10. Update Johnny Cpanel

    By paladox2014,
    • 1 reply
    • 668 views

  11. [Solved] Can't Access Phpmyadmin

    By cscvapps,   
    • 1 reply
    • 2.1k views

  12. [Solved] Deploy War File

    By dhruv10,   
    • 1 reply
    • 561 views

  13. Close my forum account

    By Guest warinca,
    • 1 reply
    • 448 views

  14. Account Inactive

    By danielz,
    • 1 reply
    • 696 views

  15. subdomain eu.org heliohost is not accessible

    By nguprus,
    • 1 reply
    • 1k views
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