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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.9k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    34.9k
    posts

8,262 topics in this forum

  1. Phantom account suspended

    By Patrick Wigmore,
    • 1 reply
    • 555 views

  2. Notice of inactivity

    By Molly,
    • 1 reply
    • 803 views

  3. MySQL database connections settings

    By venteens,
    • 4 replies
    • 1.2k views

  4. Internal problem Server

    By idibale,
    • 0 replies
    • 473 views

  5. Is FTP down?

    By Slick,
    • 3 replies
    • 1.1k views

  6. Your servers seem to be slowing down

    By andrewq2,
    • 2 replies
    • 1.1k views

  7. Pls help

    By proximus63,
    • 4 replies
    • 771 views

  8. Subdomain

    By cl58,
    • 5 replies
    • 1.4k views

  9. Problem with my domain

    By serkan,
    • 1 reply
    • 658 views

  10. Domain on wrong account

    By vstafford,
    • 2 replies
    • 905 views

  11. Error 500 on php and perl

    By nimloth,
    • 3 replies
    • 861 views

  12. [Solved] what is heliohost DNS?

    By penyair,
    • 3 replies
    • 9.8k views

  13. Website

    By idibale,
    • 1 reply
    • 674 views

  14. I cant access my account

    By gsc,
    • 4 replies
    • 1.1k views

  15. My domain is off (I can't access the Cpanel)

    By 7509_1623649381,
    • 3 replies
    • 674 views
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