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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. VPS rebuild

    By Kairion,   
    • 1 reply
    • 856 views

  2. [Solved] Ready For Plesk?

    By lightoftrus,
    • 1 reply
    • 629 views

  3. [Solved] Add 2 new subdomains

    By mricardi,
    • 1 reply
    • 353 views

  4. [Solved] Add alkverse.mooo.com to account

    By alkastraverse,
    • 1 reply
    • 1.2k views

  5. [Solved] Emails not working.

    By potato9786543,
    • 1 reply
    • 258 views

  6. Can't Access My Site

    By PDelgado,
    • 1 reply
    • 1.9k views

  7. [Solved] Not Inerpreting Java Jsp Files

    By blackhawk1990,
    • 1 reply
    • 498 views

  8. Account On Johnny

    By aigarspl,
    • 1 reply
    • 846 views

  9. I Would Like To Move From Stevie To Johnny Or Tommy

    By tpl,
    • 1 reply
    • 526 views

  10. Account Deletion

    By dokode,
    • 1 reply
    • 533 views

  11. [Solved] e-mail address may not match for donation/account

    By eDave56,
    • 1 reply
    • 5.1k views

  12. [Solved] I want to reset my account.

    By pseudokawaii,
    • 1 reply
    • 615 views

  13. [Solved] Unable to login! Need help to reset password.

    By ansab,
    • 1 reply
    • 543 views

  14. [Solved] Delete this account -

    By s77vbgj0k,
    • 1 reply
    • 503 views

  15. [Solved] Need SSH for more easy to upload

    By p4rtn3r,
    • 1 reply
    • 453 views
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