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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Phishing Account

    By claranet,
    • 1 reply
    • 586 views

  2. [Solved] Switch Theme Option Is Showing On Stevie Cpanel

    By paladox2014,
    • 1 reply
    • 705 views

  3. Moving Server From Stevie To Johnny Or Tommy

    By hajjprac,   
    • 1 reply
    • 1.5k views

  4. [Solved] Butters Archived

    By butters,
    • 1 reply
    • 720 views

  5. Move Request From Johnny To Tommy

    By yaca,
    • 1 reply
    • 797 views

  6. [Inactive] info php.ini

    By smagarin,
    • 1 reply
    • 894 views

  7. [Solved] Unarchive account

    By maurobio,
    • 1 reply
    • 671 views

  8. [Solved] CHANGE MAIN DOMAIN

    By abio,
    • 1 reply
    • 540 views

  9. Plesk Add/Remove Domain Disabled in "Tommy" Server?

    By jocko,   
    • 1 reply
    • 550 views

  10. Problems connecting through FTP

    By krsmith28,
    • 1 reply
    • 1.1k views

  11. When I can login at last?

    By rapture,
    • 1 reply
    • 1.1k views

  12. Account Activation

    By mido,
    • 1 reply
    • 922 views

  13. HelioHost has not gotten about to installing and configuring your account yet

    By petihuba,
    • 1 reply
    • 1.9k views

  14. [Solved] Ssl Certificate Failed To Install

    By vpngroups,   
    • 1 reply
    • 898 views

  15. Help Please

    By hoba2010,
    • 1 reply
    • 818 views
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