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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. Dedicated IP Request

    By hdhdhd,
    • 1 reply
    • 951 views

  2. Default Ssl Certificate Not Valid For Www

    By Ulti,
    • 2 replies
    • 860 views

  3. Delay and errors on website

    By Waffle(est),
    • 1 reply
    • 931 views
    • Guest
    • Guest

  4. Delayed Account Activation - Possible Wrong Server

    By iondune,
    • 1 reply
    • 1.1k views
    • jje
    • jje

  5. Delete : Neotool

    By dida24,
    • 1 reply
    • 592 views

  6. Delete 2Nd Account

    By ziad87,
    • 6 replies
    • 1.2k views

  7. Delete a HelioHost account I had, but neglected.

    By scientistgray,
    • 1 reply
    • 650 views

  8. Delete Account

    By gjones4570,
    • 1 reply
    • 526 views

  9. Delete account

    By clanuis,
    • 1 reply
    • 944 views

  10. delete account

    By adnangobeljic997,   
    • 1 reply
    • 415 views

  11. Delete Account

    By thom23mat05,   
    • 1 reply
    • 510 views

  12. Delete account

    By aggressorffm,
    • 0 replies
    • 392 views

  13. delete account

    By dlane,
    • 0 replies
    • 442 views

  14. Delete account

    By Guest Propaganistas,
    • 2 replies
    • 1.2k views
    • Guest
    • Guest

  15. Delete account

    By maroufwani,
    • 1 reply
    • 586 views
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