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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. Cannot Reset Cpanel Password

    By builderb,   
    • 1 reply
    • 1.5k views

  2. [Solved] Error -1 From Storage Engine

    By spxtools,
    • 3 replies
    • 781 views

  3. [Solved] Firewall On Steive Blocking Me?

    By Tarzan,
    • 5 replies
    • 1.3k views

  4. Cannot Install Joomla

    By Naja,
    • 5 replies
    • 1.3k views

  5. Stevie Cpanel Down

    By heycm,   
    • 1 reply
    • 3.6k views
    • jje
    • jje

  6. [Solved] Joomla Installation Error

    By gnlu,
    • 0 replies
    • 379 views

  7. [Solved] Website Activated On Mobile Only

    By manzeri,
    • 1 reply
    • 908 views
    • jje
    • jje

  8. [Solved] Dns Entry Already Exists?

    By PavilionVI,
    • 1 reply
    • 455 views

  9. Account Recovery

    By navneet3c,
    • 1 reply
    • 961 views
    • jje
    • jje

  10. [Solved] Trouble Logging In To Cpanel On Stevie

    By fsps,
    • 2 replies
    • 1.3k views

  11. [Solved] Second Account On Johnny

    By s6vtf3sw2,
    • 0 replies
    • 549 views

  12. Ask Account Management

    By phreaker,
    • 1 reply
    • 479 views

  13. [Solved] Website Not Activated

    By manzeri,
    • 1 reply
    • 928 views
    • jje
    • jje

  14. Account Queued

    By khaox,   
    • 6 replies
    • 2k views
    • jje
    • jje

  15. Frporras: .war Deploy

    By frporras,
    • 1 reply
    • 529 views
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