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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] remove domain

    By gucabansimon,
    • 1 reply
    • 241 views

  2. [Solved] Prevent indexing of files within a directory

    By b0chard,
    • 1 reply
    • 297 views

  3. [Solved] can you help create new subdomain

    By ravikv123,
    • 2 replies
    • 332 views

  4. [Solved] Change main domain & add two subdomains

    By xtcraft,
    • 4 replies
    • 443 views

  5. [Solved] Add Subdomain dev-event.wahyupratama.web.id

    By ayuatama,
    • 1 reply
    • 264 views

  6. [Solved] Add Domains and Subdomains to my Account

    By appnetwork,
    • 1 reply
    • 322 views

  7. Requesting a new domain

    By Guest sapalv11,
    • 3 replies
    • 388 views

  8. [Solved] Add Subdomain to my Account

    By srjnetwork,
    • 1 reply
    • 242 views

  9. error 504

    By a0795683865,
    • 2 replies
    • 480 views

  10. [Solved] ADD DOMAIN, REMOVE DOMAIN (Host Plan: Morty, Username: Softhauz)

    By softhauz,
    • 2 replies
    • 410 views

  11. [Solved] Add Subdomains to my Account

    By srjnetwork,
    • 1 reply
    • 261 views

  12. [Solved] Create an addon domain, subdomain

    By ngochsn,
    • 1 reply
    • 277 views

  13. [Solved] Domain Name Changing

    By mahmudiabdelaziz,
    • 1 reply
    • 259 views

  14. Help with FTP user addition.

    By vivekrajan007,
    • 1 reply
    • 238 views

  15. [Solved] Account Reset

    By PoppaBuzz,
    • 2 replies
    • 338 views
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