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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Map Domain Name to Account

    By sundarksmc,
    • 1 reply
    • 283 views

  2. [Solved] change domain

    By gianbr,
    • 1 reply
    • 260 views

  3. [Solved] New Domain

    By streetartlist,
    • 1 reply
    • 269 views

  4. [Solved] add domain

    By gucabansimon,
    • 1 reply
    • 248 views

  5. [Solved] remove domain

    By gucabansimon,
    • 1 reply
    • 241 views

  6. [Solved] Prevent indexing of files within a directory

    By b0chard,
    • 1 reply
    • 297 views

  7. [Solved] Add Domains and Subdomains to my Account

    By appnetwork,
    • 1 reply
    • 322 views

  8. [Solved] Change main domain & add two subdomains

    By xtcraft,
    • 4 replies
    • 442 views

  9. [Solved] Add Subdomain dev-event.wahyupratama.web.id

    By ayuatama,
    • 1 reply
    • 264 views

  10. Requesting a new domain

    By Guest sapalv11,
    • 3 replies
    • 387 views

  11. php open_basedir restriction - topic exists

    By ajaxStardust,
    • 5 replies
    • 11.5k views

  12. [Solved] Add Subdomain to my Account

    By srjnetwork,
    • 1 reply
    • 242 views

  13. [Solved] ADD DOMAIN, REMOVE DOMAIN (Host Plan: Morty, Username: Softhauz)

    By softhauz,
    • 2 replies
    • 410 views

  14. [Solved] Add Subdomains to my Account

    By srjnetwork,
    • 1 reply
    • 261 views

  15. Help with FTP user addition.

    By vivekrajan007,
    • 1 reply
    • 238 views
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