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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9962 topics in this forum

  1. Internal Server Error when running python script

    By man95,
    • 1 reply
    • 664 views

  2. [Solved] Request resetting my account to start over

    By elkhaddir,
    • 1 reply
    • 558 views

  3. New Domain

    By knrmaintenance,
    • 1 reply
    • 352 views

  4. [Solved] Adding a domain

    By harunoyukki,
    • 1 reply
    • 218 views

  5. Dedicated IP for https

    By webbie,
    • 1 reply
    • 1.3k views

  6. Pages not found on entire website

    By cmmmmmm,
    • 1 reply
    • 884 views
    • jje
    • jje

  7. Site not working...

    By wdebsoc,
    • 1 reply
    • 940 views

  8. Cant Access To Account Or Send Password

    By PTVaGo,
    • 1 reply
    • 614 views

  9. Problem For View Special Chars From Mysql On Php

    By aganabar,   
    • 1 reply
    • 1.2k views

  10. Moving From Stevie To Tommy (When Is Opened To Free Registration)

    By maicol07,
    • 1 reply
    • 635 views

  11. Cant Install Ossn

    By soeun,   
    • 1 reply
    • 730 views

  12. Reset My Heliohost Cpanel Password

    By amcfarla,   
    • 1 reply
    • 765 views

  13. [Solved] Getting an Error connecting to my website?

    By apexoi,
    • 1 reply
    • 820 views

  14. [Solved] Comming back, I am unable to login to heliohost nor tommy plesk.

    By chrismoc,
    • 1 reply
    • 479 views

  15. [Solved] Need to add another domain

    By irfanmayno,
    • 1 reply
    • 551 views
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