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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Urgent: SNI Mismatch / SSL Routing Issue on All Domains & Subdomains (Username: texu)

    By Texus,
    • 1 reply
    • 1.4k views

  2. Please add alias domain synapsejournals.dedyn.io

    By khamdanaf,
    • 1 reply
    • 237 views

  3. [Solved] Wildcard SSL/TLS certificate - not secured

    By AdamMat,
    • 3 replies
    • 335 views

  4. [Solved] Server Error 503 Service Temporarily Unavailable

    By AdamMat,
    • 2 replies
    • 363 views

  5. [Solved] Add Custom Domain

    By stark38767,
    • 2 replies
    • 287 views

  6. I cannot send message from my mail account

    By kaviaresidence,
    • 1 reply
    • 261 views

  7. [Solved] please restore my account

    By aqillapradisa,
    • 1 reply
    • 199 views

  8. [Solved] add new domains

    By gianbr,
    • 1 reply
    • 232 views

  9. [Solved] Domain removal

    By vts,
    • 1 reply
    • 220 views

  10. [Solved] Add subdomains in my account.

    By olack,   
    • 1 reply
    • 255 views

  11. [Solved] Add a new domain

    By akatsuki,
    • 1 reply
    • 226 views

  12. [Solved] Add custom domain

    By chessfindercc,
    • 1 reply
    • 238 views

  13. [Solved] Request to Add New Subdomains (pknlcows.heliohost.us)

    By olack,   
    • 3 replies
    • 398 views

  14. subscride to a domain name

    By appworksolutions,
    • 1 reply
    • 278 views

  15. [Solved] delete account

    By ravikv123,
    • 1 reply
    • 254 views
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