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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Reset account

    By zephyrion,
    • 1 reply
    • 237 views

  2. [Solved] New Domain

    By landowner1009,
    • 4 replies
    • 369 views

  3. [Solved] add a domain for kgb1

    By Katherine Brinkman,
    • 1 reply
    • 250 views

  4. [Solved] Reset my account

    By raonek,
    • 1 reply
    • 264 views

  5. [Solved] Request to add domain "kursus.koosty.web.id"

    By koosty,   
    • 2 replies
    • 330 views

  6. [Solved] Add domain

    By wyojhzhxa,
    • 1 reply
    • 201 views

  7. [Solved] Add domains

    By mbta98,
    • 2 replies
    • 306 views

  8. [Solved] Swap domain for doodlemo

    By doodlemo,   
    • 1 reply
    • 294 views

  9. [Solved] Add new domains

    By vivekrajan007,
    • 2 replies
    • 249 views

  10. [Solved] Request account on Lily Server

    By snowlime,
    • 2 replies
    • 324 views

  11. [Solved] Increase the upload_max_filesize on PHP 8.4.15 to 20M

    By Palpale,
    • 7 replies
    • 641 views

  12. [Solved] E-mail dns settings Setup - SPF, DKIM, and DMARC

    By developer1,
    • 1 reply
    • 394 views

  13. [Solved] custom domain

    By not733402,
    • 1 reply
    • 222 views

  14. [Solved] 504 Gateway Timeout on Entire Hosting Account — Urgent Help Needed

    By Texus,
    • 1 reply
    • 282 views

  15. [Solved] Add Custom Domain

    By stark38767,
    • 2 replies
    • 287 views
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