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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Account Queued/accessible

    By grfnkl83,
    • 2 replies
    • 829 views

  2. [Solved] Account Reactivation

    By creeper,
    • 2 replies
    • 826 views

  3. [Solved] Account reactivation

    By aquaali,
    • 3 replies
    • 986 views

  4. [Solved] Account Reactivation Request – gonkirua586

    By gonkirua586,
    • 1 reply
    • 353 views

  5. [Solved] Account recovery and transfer to Plesk

    By callebad,
    • 4 replies
    • 835 views

  6. [Solved] account removed

    By devesh,
    • 2 replies
    • 810 views

  7. [Solved] Account Removed?

    By damnu,
    • 4 replies
    • 1.2k views

  8. [Solved] Account renew problem

    By craziks,
    • 1 reply
    • 586 views

  9. [Solved] Account Renewal

    By rarahim,
    • 2 replies
    • 691 views

  10. [Solved] Account Reset

    By artenahandmade,
    • 1 reply
    • 396 views

  11. [Solved] Account Reset

    By harryc6,   
    • 1 reply
    • 385 views

  12. [Solved] account reset

    By wltr,
    • 1 reply
    • 239 views

  13. [Solved] Account Reset

    By ankit93,
    • 1 reply
    • 494 views

  14. [Solved] Account reset

    By efailure,
    • 3 replies
    • 635 views

  15. [Solved] Account Reset

    By PoppaBuzz,
    • 2 replies
    • 338 views
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