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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Server error Plesk 500 Plesk\Exception\Database

    By lombardonicolo49,
    • 1 reply
    • 613 views

  2. [Solved] move domain

    By Katherine Brinkman,
    • 0 replies
    • 219 views

  3. [Solved] custom domain

    By not733402,
    • 1 reply
    • 275 views

  4. [Solved] Domain Name Addition

    By vivekrajan007,
    • 1 reply
    • 319 views

  5. [Solved] Adding subdomains pls

    By bunny,
    • 9 replies
    • 547 views

  6. [Solved] Add subdomains

    By mbta98,
    • 1 reply
    • 339 views

  7. Re : Possible Terms of Service violation detected

    By ameer1303,
    • 1 reply
    • 310 views

  8. [Solved] Addon domain request

    By karlsoukup,
    • 1 reply
    • 274 views

  9. [Solved] Add Domain

    By vsatakopan,   
    • 1 reply
    • 351 views

  10. Can I test python erp here

    By tenebrific_knight,
    • 0 replies
    • 236 views

  11. [Solved] Please create me a Lily account

    By nazzan,
    • 1 reply
    • 320 views

  12. It says account don't exist

    By tenebrific_knight,
    • 1 reply
    • 308 views

  13. [Solved] Reset account

    By zephyrion,
    • 1 reply
    • 237 views

  14. [Solved] add a new domain

    By seabirdr,
    • 2 replies
    • 276 views

  15. [Solved] New Domain

    By landowner1009,
    • 4 replies
    • 370 views
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