Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Site very slow

    By nunowonder,
    • 1 reply
    • 260 views

  2. [Solved] Email Setup

    By techhouse,
    • 7 replies
    • 491 views

  3. [Solved] Reset Account Request

    By fabrizziofabiano,
    • 1 reply
    • 257 views

  4. [Solved] Adding subdomain

    By frncszxc,
    • 2 replies
    • 300 views

  5. [Solved] Subdomain request

    By cendarehor,
    • 2 replies
    • 345 views

  6. Something went wrong

    By ibra,
    • 3 replies
    • 351 views

  7. [Solved] create alias

    By bliepbliep,
    • 1 reply
    • 265 views

  8. [Solved] Account suspended due to possible violation

    By slashbit,
    • 2 replies
    • 360 views

  9. [Solved] Add Domain

    By thelazycat2011,
    • 2 replies
    • 336 views

  10. [Solved] adding domain

    By techhouse,
    • 3 replies
    • 331 views

  11. [Solved] Request to Enable Node.js and npm on My Account

    By ibra,
    • 1 reply
    • 341 views

  12. [Solved] Add Domains

    By apa240,
    • 1 reply
    • 316 views

  13. [Solved] ADD A NEW DOMAIN

    By emmanuelfosso205,
    • 3 replies
    • 397 views

  14. [Solved] issue with account

    By Guest,
    • 3 replies
    • 389 views

  15. [Solved] Error in nodejs server

    By mricardi,
    • 2 replies
    • 298 views
×
×
  • Create New...