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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] I want to add a domain

    By jonathani3vee,
    • 1 reply
    • 248 views

  2. Question Regarding VPS Service and cPanel Availability

    By emmanuelfosso205,
    • 2 replies
    • 281 views

  3. want to add my own domian

    By amar63,
    • 1 reply
    • 208 views

  4. [Solved] Add new domain

    By talesaz,
    • 1 reply
    • 267 views

  5. [Solved] Email address change

    By litebrite,
    • 1 reply
    • 287 views

  6. [Solved] Custom domain request

    By litebrite,
    • 4 replies
    • 326 views

  7. Log in problems

    By bennikints,
    • 1 reply
    • 256 views

  8. [Solved] Request to change document root

    By hiswill,
    • 1 reply
    • 257 views

  9. [Solved] Request to remove domain.

    By hiswill,
    • 1 reply
    • 251 views

  10. [Solved] how to access terminal or ssh

    By noaman,
    • 1 reply
    • 290 views

  11. Queued: hh_mahmudi.abdelaziz

    By mahmudiabdelaziz,
    • 1 reply
    • 225 views

  12. [Solved] change domain

    By tntprojects26,
    • 1 reply
    • 239 views

  13. [Solved] reset account

    By howl,
    • 1 reply
    • 245 views

  14. [SOLVED] 503 Service Unavailable.

    By odilonse,
    • 2 replies
    • 374 views

  15. [Solved] Main domain change for my account

    By mozonod,
    • 1 reply
    • 264 views
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