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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10081 topics in this forum

  1. Not able to post a new topic for requesting java host

    By deep725,
    • 1 reply
    • 972 views

  2. [Solved] Mail Delay

    By r0nmlt,   
    • 4 replies
    • 972 views

  3. [Solved] Delay in changing the main domain

    By suror,
    • 4 replies
    • 972 views

  4. [Solved] Install Python Module pytz

    By cktrack,
    • 2 replies
    • 972 views

  5. [Solved] Website Problems

    By fly,
    • 4 replies
    • 972 views
    • fly
    • fly

  6. Can't Install Ssl Website With New Ssl Cert

    By rqqmAuxeh,
    • 4 replies
    • 971 views

  7. [Solved] Script timeout

    By rexmism,
    • 2 replies
    • 971 views

  8. How to view errors for website

    By openflex,
    • 3 replies
    • 971 views

  9. [Solved] I Can't Enter In My Account

    By Tesouro,
    • 6 replies
    • 971 views

  10. [Solved] Suspended due to "inactivity" - CPanel not counting?

    By niemen,
    • 2 replies
    • 971 views

  11. Stevie Mysql Not Working

    By Kingpin007,
    • 3 replies
    • 970 views

  12. [Solved] SSL on Lily Server

    By paladino,
    • 2 replies
    • 970 views

  13. [Solved] Prestashop Root Url (Ie.index.php) Not Being Correctly Processed

    By huabao,
    • 3 replies
    • 970 views

  14. [Solved] addon domain

    By razma,
    • 3 replies
    • 970 views

  15. [Solved] Second Account Request

    By holmespi90,
    • 3 replies
    • 969 views
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