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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,202 topics in this forum

  1. [Solved] Problem Setting Up Domain Nameservers

    By Nimb,
    • 9 replies
    • 1.4k views

  2. [Solved] Google Cloudsql Access Control - Ip "cidr" Not Working

    By amurrell,
    • 3 replies
    • 782 views

  3. Use A Record On Remote Dns To Point To Heliosite

    By amurrell,   
    • 2 replies
    • 1.2k views

  4. [Solved] Addon Domain

    By aamsur,
    • 5 replies
    • 1.3k views

  5. Queued: Matf91

    By matf91,
    • 1 reply
    • 438 views

  6. [Solved] Phpmyadmin Went Insane

    By Vordar,
    • 7 replies
    • 1.5k views

  7. [Solved] Help. Cant Make "full Backup"

    By pulsa,
    • 3 replies
    • 693 views

  8. Innodb Is In Read Only Mode

    By wajdihab,   
    • 1 reply
    • 7.2k views

  9. Webmail No Access Direct From Cpanel

    By dave911,
    • 2 replies
    • 1.6k views

  10. [Solved] Access Denied For User

    By matti76,
    • 6 replies
    • 1.4k views

  11. Mysql Server Down On Stevie

    By flradio,
    • 0 replies
    • 547 views

  12. Please Change My Main Domain Name

    By interimq2,
    • 1 reply
    • 701 views

  13. Please Delete My Domain

    By minus11,   
    • 0 replies
    • 1k views

  14. Mysql Errors On Stevie [Solved]

    By Fsmv2,
    • 2 replies
    • 707 views

  15. [Solved] Advertising For Us (Heliohost) - Wiki Topic

    By dave911,
    • 7 replies
    • 1.4k views
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