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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10101 topics in this forum

  1. [Solved] Ip Whitelist

    By DiGiTaL-CORE,
    • 2 replies
    • 706 views

  2. Donation sent, delete Johnny account, invite for Ricky/Tommy

    By appfinch,
    • 2 replies
    • 636 views

  3. [Solved] Delete account in order to create it with different server.

    By danyfarr,
    • 2 replies
    • 743 views

  4. Can you unarchive my account?

    By tealbans,
    • 2 replies
    • 658 views

  5. [Solved] SSL on Lily Server

    By paladino,
    • 2 replies
    • 977 views

  6. [Inactive] php in html file

    By adrianol,   
    • 2 replies
    • 1.6k views

  7. Gmail rejecting mails

    By tymek805,
    • 2 replies
    • 497 views

  8. Unable to create an Addon domain on Johnny server

    By seintitus,
    • 2 replies
    • 927 views

  9. [Solved] Upgrade SQL Server

    By psalmite,
    • 2 replies
    • 913 views

  10. [Solved] Password Reset

    By barakagb,
    • 2 replies
    • 562 views

  11. [Solved] Wiping account and starting over

    By davtyangarnik95,
    • 2 replies
    • 574 views

  12. Domain Problems on Tommy - domain probably associated with another HelioHost account

    By pylmichael,
    • 2 replies
    • 528 views

  13. External MySQL Database

    By michaelhoffman,   
    • 2 replies
    • 471 views

  14. Can not create subdomain

    By Rory,
    • 2 replies
    • 1.4k views

  15. [Solved] 500 Internal Server Error Trying To Access Site.

    By htmlgifted,   
    • 2 replies
    • 1.8k views
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