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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10098 topics in this forum

  1. Help (jair)

    By Luigi123,
    • 0 replies
    • 704 views

  2. 500 Internal Server Error

    By madhodor,   
    • 5 replies
    • 2.1k views

  3. Close forum account

    By Guest supericn,
    • 1 reply
    • 521 views

  4. ERR_NAME_NOT_RESOLVED when trying to access a subdomain

    By Dtc,
    • 2 replies
    • 1k views

  5. Parked domains

    By hillax,
    • 1 reply
    • 675 views

  6. i have domain but need free space how

    By alein,
    • 14 replies
    • 2.9k views

  7. [Solved] Is it possible to regain my Tommy Account?

    By omarion6,
    • 6 replies
    • 850 views

  8. [Solved] I cannot log into FTP server, and my site does not work.

    By gwd,
    • 1 reply
    • 855 views

  9. Anti Abuse Headers :(

    By kippmana,
    • 1 reply
    • 2.5k views

  10. [Solved] I Want To Change My Default Domain

    By charith7788,   
    • 6 replies
    • 2k views

  11. Not able to create new account

    By danyfarr,
    • 2 replies
    • 706 views

  12. [Solved] Move To Tommy

    By hillax,
    • 6 replies
    • 1.2k views

  13. Heliohost doesn’t know that I login in the last month.

    By Guest alme,
    • 2 replies
    • 746 views
    • Guest
    • Guest

  14. [Solved] Server move request: to Tommy

    By donovanh,
    • 2 replies
    • 599 views

  15. [Solved] Internal Server Error [PHP]

    By fastsport,
    • 3 replies
    • 768 views
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