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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,842 topics in this forum

  1. I cant connect to postgresql database remotely

    By armandoj,   
    • 2 replies
    • 1.4k views

  2. My domain doesnt redirect to my host user..

    By blackps,
    • 2 replies
    • 643 views

  3. [Solved] Server move request: to Tommy

    By schmittie,   
    • 2 replies
    • 1.1k views

  4. [Solved] Lost my cPanel access due to G-Auth. reset

    By rajdis,   
    • 2 replies
    • 703 views

  5. [Solved] Server move request

    By Guest hhradio,
    • 2 replies
    • 579 views

  6. [Solved] cPanel adding Aliases problem

    By rajdis,   
    • 7 replies
    • 1.8k views

  7. [Solved] Please activate my account

    By rahul91,
    • 2 replies
    • 592 views

  8. [Solved] How to increase max user connection in mysql

    By ddushan123,   
    • 1 reply
    • 930 views

  9. Website not working?

    By frandura,
    • 4 replies
    • 829 views

  10. Need help with NET

    By thorast,
    • 1 reply
    • 941 views

  11. FTP in Tommy not working

    By thorast,
    • 3 replies
    • 797 views

  12. Bad conexión

    By Bryansq2,
    • 2 replies
    • 860 views

  13. custom subdomain with flask not work on heliohost

    By al3arbe1,
    • 0 replies
    • 551 views

  14. failed: (XID dr5y24) Sorry, the domain

    By al3arbe1,
    • 4 replies
    • 891 views

  15. [Solved] Delete account in order to create it with different server.

    By danyfarr,
    • 2 replies
    • 696 views
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