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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Storage exceeded on account

    By slashbit,
    • 3 replies
    • 270 views

  2. [Solved] Add domain

    By wucskkm,
    • 1 reply
    • 216 views

  3. [Solved] Add Domain

    By zaisty,
    • 1 reply
    • 206 views

  4. [Solved] Reques: Add a sub domain

    By spmcoolnits,
    • 3 replies
    • 232 views

  5. [Solved] 404 Error on New Domain

    By lia,
    • 3 replies
    • 262 views

  6. [Solved] 403 Forbidden Error

    By lia,
    • 2 replies
    • 263 views

  7. [Solved] Concerning mail

    By carlos77,
    • 6 replies
    • 363 views

  8. [Solved] Add Domain Please

    By oakleigh,
    • 1 reply
    • 202 views

  9. [Solved] Please add domain kenzieshane.my.id

    By cortadoistheonly,   
    • 2 replies
    • 233 views

  10. [Solved] Add New Domain

    By lia,
    • 2 replies
    • 205 views

  11. [Solved] Addon Domain Request

    By jedibcg,
    • 1 reply
    • 177 views

  12. [Solved] edit and add domains

    By nibos,
    • 1 reply
    • 208 views

  13. [Solved] Addon Domain

    By altrofriuli,
    • 2 replies
    • 235 views

  14. [Solved] Reset Account

    By thetiredkew,
    • 1 reply
    • 224 views

  15. Glitches on websites i have

    By itsmarkmcbgyt,
    • 1 reply
    • 194 views
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