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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9958 topics in this forum

  1. Change main domain?

    By iguanae,
    • 3 replies
    • 1.5k views

  2. unable to login cpanel

    By arfath khan,
    • 3 replies
    • 1.6k views
    • Guest
    • Guest

  3. [Solved] Johnny (Normal) Signup Error

    By yasutake9,   
    • 3 replies
    • 979 views

  4. Persistent error when trying to install software through Softalicious

    By ravnl,
    • 3 replies
    • 905 views

  5. [Solved] AgroFin

    By 2nicole2,
    • 3 replies
    • 630 views

  6. [Solved] Add a domain

    By msbsurfi,   
    • 3 replies
    • 534 views

  7. [Solved] Changing main domain

    By wguerrero,   
    • 3 replies
    • 632 views

  8. Main Domain

    By Victor,
    • 3 replies
    • 1.9k views

  9. renew account: pcknowledge.heliohost.org

    By software advisor henry,
    • 3 replies
    • 1.5k views

  10. help on setting up site with webdav

    By repo,
    • 3 replies
    • 1.1k views

  11. [Solved] Lily Access

    By intrepidowlbear,
    • 3 replies
    • 743 views

  12. cPanel down

    By stefanscottalexx,
    • 3 replies
    • 1.9k views

  13. [Solved] Login Failed

    By teutoburgo,
    • 3 replies
    • 1.2k views

  14. After Today's Downtime...

    By hussam,
    • 3 replies
    • 931 views

  15. [Solved] Account unarchive

    By frahim,   
    • 3 replies
    • 889 views
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