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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. Error While Adding Addon Domains

    By intekhab,
    • 2 replies
    • 570 views

  2. Constant 500 Error, No Visible Explanation

    By Dtc,
    • 2 replies
    • 597 views
    • Dtc
    • Dtc

  3. Domain

    By apisstor,   
    • 1 reply
    • 782 views

  4. Downloaded "back-Up" Account From Stevie Server

    By wal,
    • 8 replies
    • 978 views
    • wal
    • wal

  5. Stevie Account Free-Up Request

    By badrihippo,
    • 8 replies
    • 1.1k views

  6. Request Deployment War

    By rvaldes,   
    • 3 replies
    • 540 views

  7. Requesting Account Deletion From Stevie

    By NamelessRumia,
    • 9 replies
    • 1k views

  8. Configure The Yandex Business Mail

    By giteshss2,   
    • 8 replies
    • 3.2k views

  9. Receiving E-Mails From Helionet.org, But Not Heliohost.org

    By opieantc,
    • 14 replies
    • 1.8k views

  10. Subdomain Will Point To Another Website

    By MauroF,
    • 3 replies
    • 528 views

  11. Restore Full Website Backup

    By heliomem,
    • 1 reply
    • 478 views

  12. Move To Tommy?

    By thc8,
    • 3 replies
    • 429 views

  13. Email Account Conflict

    By heliomem,
    • 5 replies
    • 754 views

  14. New Add-On Domain Throwing Internal Server Error

    By bdistler,
    • 2 replies
    • 610 views

  15. Remote Access To Mysql Db

    By dobmkawe,
    • 4 replies
    • 823 views
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