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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,506 topics in this forum

  1. [Solved] Can't access heliohost from my home network

    By brutalis,
    • 2 replies
    • 567 views

  2. Stevie Backup

    By akuL,   
    • 1 reply
    • 1.2k views

  3. Log in delay, Tomcat Install delay, Error 500 #BermudaTriangle

    By claod,   
    • 5 replies
    • 1.7k views

  4. Need help to move to Tommy

    By kaipang,
    • 6 replies
    • 690 views

  5. [Solved] my ip blocked

    By momen360,
    • 1 reply
    • 500 views

  6. [Solved] Tommy is useless for Production. 1 2

    By patents,   
    • 22 replies
    • 5.2k views

  7. [Solved] How to solve mysqli_connect(): (HY000/1045): Access denied for user error?

    By Hazak,   
    • 10 replies
    • 54.1k views

  8. [Solved] Inactive account

    By vjach,   
    • 2 replies
    • 1k views

  9. [Solved] jurisconsult

    By juris,
    • 5 replies
    • 826 views

  10. [Solved] Oops, please move me back to Tommy

    By webdevsemo,
    • 8 replies
    • 1.1k views

  11. sql query execute in a servlet on tomcat returning null pointer

    By chanders,   
    • 6 replies
    • 874 views

  12. [Solved] MySQL Secure connection

    By rakesh73,
    • 2 replies
    • 650 views

  13. [Solved] Server transfer request to Tommy

    By iberiamj,
    • 5 replies
    • 807 views

  14. [Solved] Server transfer request: Tommy -> Ricky

    By webdevsemo,
    • 3 replies
    • 506 views

  15. [Solved] SSL Problems with Ricky

    By peekatip,   
    • 1 reply
    • 1.2k views
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