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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    18k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    35.1k
    posts

8,354 topics in this forum

  1. [Solved] hh_k4i0d Disk cleanup and reversal of arbitrary suspension

    By k4i0d,
    • 1 reply
    • 187 views

  2. PHP AI Script Issue on HelioHost - Not Returning AI Input

    By ChippyTech,
    • 1 reply
    • 252 views

  3. Domain and password

    By hunter93,
    • 0 replies
    • 166 views

  4. Reset Password for Account ID

    By cktrack,
    • 2 replies
    • 151 views

  5. Forgot password

    By mafincho,
    • 2 replies
    • 188 views

  6. [Solved] Locked out

    By Wooldrid,
    • 3 replies
    • 220 views

  7. Resety password

    By dyfhjub2022,
    • 2 replies
    • 165 views

  8. Login issue

    By costcowh,
    • 2 replies
    • 180 views

  9. Login issues

    By spacemonkey95,
    • 3 replies
    • 219 views

  10. [Solved] reset password

    By java1to3,
    • 5 replies
    • 214 views

  11. heliohost account password reset

    By fvirili,
    • 1 reply
    • 142 views

  12. Cannot connect to my HelioHost account

    By springsts,   
    • 0 replies
    • 153 views

  13. [Solved] new domain added to my account

    By komi,   
    • 5 replies
    • 300 views

  14. Hosting

    By Armanikiper,
    • 1 reply
    • 152 views

  15. I want to add new domain names

    By costcowh,
    • 4 replies
    • 190 views
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