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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,592 topics in this forum

  1. [Solved] Domain not working

    By gadgetcc2,
    • 4 replies
    • 884 views

  2. [Solved] Domain change request

    By biggd,
    • 2 replies
    • 601 views

  3. install file delected in public_html

    By brasil,
    • 13 replies
    • 1.7k views

  4. Cannot Login to my HelioHost Account

    By pctips,   
    • 9 replies
    • 3.4k views

  5. SSL notes on Tommy

    By patrick8,
    • 3 replies
    • 1.5k views

  6. site unreachable

    By softlab,   
    • 3 replies
    • 2.9k views

  7. Cannot delete my account

    By gaorui84,
    • 1 reply
    • 459 views

  8. Tomcat

    By thmuelle,
    • 1 reply
    • 720 views

  9. [Solved] Unblock my Ip please

    By tssinfo,   
    • 1 reply
    • 866 views

  10. Please delete my account

    By netorube,
    • 1 reply
    • 462 views

  11. [Solved] Please remove previous DNS entrie for industryus.ca

    By industry,
    • 1 reply
    • 617 views

  12. patriots.heliohost.org refused to connect.

    By patriots,
    • 4 replies
    • 971 views

  13. [Solved] Account creation unsuccessful

    By fxrex,
    • 3 replies
    • 886 views

  14. Drupal and Joomla also hacked?...

    By skully,
    • 2 replies
    • 707 views

  15. [Solved] created an account and can not connect to ftp, ftp error 10060

    By scmddm,   
    • 5 replies
    • 1.4k views
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