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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,794 topics in this forum

  1. [Solved] Please Unarchive My Account

    By nbonds,
    • 2 replies
    • 735 views

  2. War Installation

    By Amoss,
    • 5 replies
    • 1k views

  3. [Solved] Chnage Main Domain and helionet username

    By offerstrick,
    • 3 replies
    • 825 views

  4. File Permissions

    By daskunk,
    • 3 replies
    • 1k views

  5. Account Inactive

    By danielz,
    • 1 reply
    • 645 views

  6. [Solved] Too many 500 internal server Erorrs

    By prisme,
    • 2 replies
    • 983 views

  7. Process Kill Request

    By singular,
    • 1 reply
    • 638 views

  8. [Solved] Run AutoSSL

    By Guest icn,
    • 1 reply
    • 701 views

  9. Internal Server Error (Django)

    By form,   
    • 1 reply
    • 1.3k views

  10. Cannot access WEB_INF for libraries in ftp.

    By murpha,
    • 5 replies
    • 1k views

  11. [Solved] Tommy invitation after donating

    By superusu,
    • 1 reply
    • 680 views

  12. Install learninglocker

    By sola,
    • 1 reply
    • 790 views

  13. [Solved] Imagenes no se pueden ver

    By retrope,
    • 3 replies
    • 950 views

  14. New FTpP Account login problem

    By cvary61,
    • 1 reply
    • 871 views

  15. [Solved] Cannot re-add domains — remove DNS entries

    By Guest jondhoe2,
    • 3 replies
    • 521 views
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