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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Password protection issues

    By a1642979808,
    • 4 replies
    • 368 views

  2. [Solved] Request WSGI Control Access

    By a1642979808,
    • 1 reply
    • 224 views

  3. [Solved] add domain

    By w2hsystem,
    • 1 reply
    • 214 views

  4. [Solved] Webmail not working

    By vvenet,
    • 6 replies
    • 409 views

  5. [Solved] add domain and Subdomain

    By wltr,
    • 1 reply
    • 205 views

  6. [Solved] Please unsuspend my account

    By futureeternal,
    • 4 replies
    • 256 views

  7. [Solved] Enable SSH access

    By dtfj,   
    • 1 reply
    • 246 views

  8. [Solved] Add a domain and subdomain

    By seeked,
    • 1 reply
    • 182 views

  9. [Solved] Sudden 500 Server Error After WSGI

    By softhauz,
    • 1 reply
    • 228 views

  10. [Solved] Delete site

    By fatalslink,
    • 1 reply
    • 161 views

  11. [Solved] onlymoths.helioho.st > onlymoths.gay

    By avarnex,
    • 1 reply
    • 206 views

  12. [Solved] add new domain to account

    By kevingor,
    • 1 reply
    • 221 views

  13. [Solved] Perimeter.helioho.st -> perimeter.top

    By fifthglyph,
    • 1 reply
    • 209 views

  14. [Solved] Add Domain (s)

    By lightningbird666,
    • 1 reply
    • 200 views

  15. [Solved] subdomain request

    By spmcoolnits,
    • 1 reply
    • 187 views
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