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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Kindly add my Domain ASAP. Thanks

    By alkhanmuscatfina,
    • 1 reply
    • 467 views

  2. [Solved] Kindly add my Domain ASAP. Thanks

    By alkhanmuscatfina,
    • 1 reply
    • 357 views

  3. [Solved] Last Login IP Address

    By hrts,
    • 3 replies
    • 1.1k views

  4. [Solved] Legacy Ftp Exporting Issue

    By tq1fkhc,   
    • 2 replies
    • 857 views

  5. [Solved] Legitimate Mails Sent From My Domain Are Marked As Spam By Gmail :/

    By yami,   
    • 3 replies
    • 1.1k views

  6. [Solved] Let's encrypt error emails

    By Guest DmC,
    • 3 replies
    • 643 views

  7. [Solved] Lets encrypt

    By Akran,
    • 2 replies
    • 783 views

  8. [Solved] Lets Encrypt doesn't cover my webmail access

    By matyka,
    • 1 reply
    • 591 views

  9. [Solved] Lets encrypt error email

    By scambra,
    • 7 replies
    • 1.1k views

  10. [Solved] Letter to Add Subdomain

    By renjiu648,
    • 1 reply
    • 443 views

  11. [Solved] Lily Access

    By intrepidowlbear,
    • 3 replies
    • 791 views

  12. [Solved] Lily Account - User cannot log in.

    By paladino,
    • 2 replies
    • 952 views

  13. [Solved] Lily account request

    By dawid8,
    • 3 replies
    • 754 views

  14. [Solved] Lily or Tommy for .Net Core?

    By eduran,
    • 9 replies
    • 1.5k views

  15. [Solved] Link external DNS records to account

    By efinn,   
    • 1 reply
    • 499 views
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