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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Move my server to Tommy

    By unicorn1,
    • 4 replies
    • 984 views

  2. SSL Error on Subdomain

    By jpx3m.com,
    • 4 replies
    • 1.2k views

  3. Tommy inodes limits for various donations

    By fuzmic,
    • 4 replies
    • 1.2k views

  4. change of plan to ricky

    By ashes,
    • 4 replies
    • 841 views

  5. [Solved] Moodle 5.0 MARIADB version error

    By costacja,
    • 4 replies
    • 583 views

  6. Unable to login after 96 hours

    By yyccaa,
    • 4 replies
    • 1.8k views

  7. [Solved] Domain Release

    By Wooldrid,
    • 4 replies
    • 1.2k views

  8. Hosting Emails With Only Mx Records And Subdomain!

    By rutaj6,
    • 4 replies
    • 1.2k views

  9. [Solved] Error Phpmyadmin Of Stevie

    By zeplixc4,
    • 4 replies
    • 977 views

  10. [Solved] Perl Nor Php Can Reach Mysql Db

    By dcm,
    • 4 replies
    • 854 views
    • dcm
    • dcm

  11. Mysql Database Unavailable

    By J.P.Galtry,
    • 4 replies
    • 1.4k views

  12. Mail server won't redirect messages

    By Nephryrinn,
    • 4 replies
    • 1.6k views

  13. Website queued and unable to login for 14 days now

    By ec-data,
    • 4 replies
    • 1.7k views
    • Guest
    • Guest

  14. [Solved] Ip Blocked

    By saber,   
    • 4 replies
    • 1.7k views

  15. [Solved] Primary Domain (No Valid Certificate)

    By sadesope,   
    • 4 replies
    • 5.6k views
    • Guest
    • Guest
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