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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,504 topics in this forum

  1. [Solved] Default Domain Script - Default Domain Does Not Change

    By collierl,   
    • 6 replies
    • 940 views

  2. [Solved] Getting Servfail for DNS record

    By blitzcod,
    • 4 replies
    • 731 views

  3. Internal Server error and Server shutdown in progress

    By eshwary,
    • 1 reply
    • 502 views

  4. [Solved] 500 Internal Server Error

    By netfli01,
    • 1 reply
    • 558 views

  5. [Solved] Tommy Internal Server Error 500

    By nexeu,   
    • 11 replies
    • 1.7k views

  6. [Solved] change main domain

    By netfli01,
    • 3 replies
    • 721 views

  7. [Solved] Webmail roundcube database error

    By ansab,   
    • 8 replies
    • 2.3k views

  8. [Solved] SSL request on equivalent subdomain to addon domain

    By forlorn,   
    • 2 replies
    • 1.4k views

  9. [Solved] Privacy Error Potential Security Risk

    By trvricks,   
    • 1 reply
    • 937 views

  10. [Solved] Secure Connection Failed

    By trvricks,   
    • 2 replies
    • 874 views

  11. ASP Hosting

    By claudemi,   
    • 8 replies
    • 1.1k views

  12. [Solved] Creating a database through SQL commands

    By orange77,   
    • 2 replies
    • 1.3k views

  13. [Solved] request for my account to be moved to Tommy server

    By lbchanjr,
    • 3 replies
    • 816 views

  14. [Solved] Asp core support request

    By shahabou,
    • 1 reply
    • 617 views

  15. [Inactive] SSL cert on Lily

    By nmesisca,   
    • 1 reply
    • 623 views
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