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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] Wipe account

    By kanvull,
    • 1 reply
    • 687 views

  2. [Solved] Wipe Tommy's account

    By Kairion,   
    • 1 reply
    • 904 views

  3. [Solved] Wiping my account

    By Voltex Pixel,
    • 1 reply
    • 913 views

  4. [Solved] Lily account request

    By dawid8,
    • 3 replies
    • 754 views

  5. Lily

    By franklow,
    • 2 replies
    • 757 views

  6. [Solved] SSL/TLS Certificate problem

    By jdauthre,
    • 5 replies
    • 913 views

  7. GET request issue

    By jeanstonic,   
    • 1 reply
    • 678 views

  8. Help! - Discord Bot Node.js 2023

    By zebas22,
    • 0 replies
    • 613 views

  9. [Solved] Wiping account

    By zebas22,
    • 1 reply
    • 673 views

  10. [Solved] Can I change my main domain name please

    By jdauthre,
    • 1 reply
    • 628 views

  11. Cant FTP access your server from Total Commander PC version

    By fuzmic,
    • 4 replies
    • 1.9k views

  12. RESETING A SUBDOMAIN

    By reinzemf,
    • 1 reply
    • 699 views

  13. add my own domain

    By lmdelm,
    • 1 reply
    • 612 views

  14. [Solved] Sub Domain Disabled.

    By retrope,
    • 2 replies
    • 729 views

  15. MySQL access denied from bookmarked link, but workd from Pleask

    By exciter,
    • 2 replies
    • 964 views
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