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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] How can I get a lily addon account? I need it to run a web app in .Net Core 6

    By mynor545,
    • 1 reply
    • 853 views

  2. [Solved] how can i get class CPANEL in php (api)(uapi)

    By oknot,   
    • 1 reply
    • 1.5k views

  3. [Solved] How can I point my domain to Heliohost.org?

    By khallows,
    • 9 replies
    • 17.1k views

  4. [Solved] How can i restart vps when it goes down?

    By aitmf,   
    • 3 replies
    • 1.8k views

  5. [Solved] how can i run a python Script

    By wojiaoliming,   
    • 9 replies
    • 2.5k views

  6. [Solved] How can i transfer from Johnny to Tommy?

    By craziks,
    • 2 replies
    • 761 views

  7. [Solved] How Come Java Is Still Not Activated?

    By lij62279,
    • 2 replies
    • 744 views

  8. [Solved] How do I hide all my posts

    By ldly,
    • 2 replies
    • 655 views

  9. [Solved] how I change my default PHP Version from 5.6.31 to 7.0 once and forever if I can't do this for me

    By nemo1,
    • 1 reply
    • 895 views

  10. [Solved] How long does the free hosting take

    By Ahmed EL Masry,
    • 1 reply
    • 526 views

  11. [Solved] How Much Bandwidth Am I Using?

    By wcgsig,
    • 2 replies
    • 731 views

  12. [Solved] How much time does account creation take?

    By spectre1,
    • 2 replies
    • 746 views

  13. [Solved] How To Access Old Tommy Data?

    By webdevsemo,
    • 4 replies
    • 1.1k views

  14. [Solved] how to access terminal or ssh

    By noaman,
    • 1 reply
    • 295 views

  15. [Solved] How to add a new domain?

    By yixiwei,
    • 1 reply
    • 498 views
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