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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Help with adding a domain

    By survisi1,
    • 2 replies
    • 375 views

  2. [Solved] Help With Changing Domain

    By paladox2014,
    • 1 reply
    • 792 views

  3. [Solved] Help with new account

    By jaybird2,
    • 5 replies
    • 1.2k views

  4. [Solved] Help with password reset

    By superqoo,
    • 2 replies
    • 570 views

  5. [Solved] Help With Promethius / Mysql Server

    By deadvcr,
    • 2 replies
    • 987 views

  6. [Solved] Help with SSL issue

    By chrisohps,
    • 5 replies
    • 291 views

  7. [Solved] Help, I Cannot Access My Account.

    By infinity404,   
    • 1 reply
    • 589 views

  8. [Solved] Help, i need my backup

    By thorast,
    • 4 replies
    • 1.3k views

  9. [Solved] Help: Parking Domain

    By rondownload,   
    • 2 replies
    • 905 views

  10. [Solved] Help! I'm Not Getting My Mail.

    By lisanet,
    • 1 reply
    • 720 views

  11. [Solved] HELP! Johnny Database is DOWN!

    By examknow,
    • 1 reply
    • 755 views

  12. [Solved] Help. Cant Make "full Backup"

    By pulsa,
    • 3 replies
    • 1k views

  13. [Solved] Help... I Can't Log In... Just Keep Getting A Popup

    By chtf,
    • 4 replies
    • 717 views

  14. [Solved] Help....

    By ryanc1256,
    • 5 replies
    • 743 views

  15. [Solved] Hestia command missing

    By msbsurfi,
    • 2 replies
    • 648 views
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