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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. Change my main domain

    By mrgev,
    • 1 reply
    • 529 views

  2. POP3 SMTP Email Servers

    By dcalori,
    • 2 replies
    • 1.1k views

  3. [Solved] reset password

    By heliot10,
    • 1 reply
    • 591 views

  4. [Solved] i wanna use java in my acc

    By mayareskafi,
    • 4 replies
    • 1.1k views

  5. [Solved] Have not recieved the Tommy account link after purchase.

    By oh_hello_mate,
    • 2 replies
    • 848 views

  6. Switching to a different server : Ricky 1 2

    By elkhaddir,
    • 17 replies
    • 2.7k views

  7. [Solved] Cancel VPS Sub

    By EasonLu07,
    • 1 reply
    • 683 views

  8. Tommy invitation

    By ignaciomtds,
    • 5 replies
    • 867 views

  9. [Solved] Change of domain

    By Saju,
    • 1 reply
    • 544 views

  10. [Solved] STARTING OVER

    By abio,
    • 4 replies
    • 664 views

  11. SSH access to server?

    By landho,
    • 1 reply
    • 727 views

  12. [Solved] Error Connecting to Postgress Server

    By benmmonster,
    • 3 replies
    • 1k views

  13. How to connect my domain to website

    By Vedaang,
    • 1 reply
    • 504 views

  14. [Solved] Account Deletion

    By iamthiago,
    • 1 reply
    • 511 views

  15. [Solved] Error when trying to create a PostgreSQL DB

    By landho,
    • 3 replies
    • 4k views
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