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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Change My Main Domain

    By Shin,
    • 1 reply
    • 578 views

  2. [KRYDOS] ENABLING REMOTE ACCESS TO POSTGRES DB

    By mvivanco,   
    • 0 replies
    • 606 views

  3. [SOLVED]ADDING A NEW DOMAIN

    By baymin,
    • 0 replies
    • 599 views

  4. [Solved] ADDING A NEW DOMAIN

    By baymin,
    • 3 replies
    • 762 views

  5. [Solved] Donation via PayPal

    By Anachoreta,
    • 1 reply
    • 619 views

  6. Unable to login using the password

    By Renee,
    • 0 replies
    • 395 views

  7. [Solved] could you be so kind to change my password. user: alberto4

    By alberto4,
    • 1 reply
    • 561 views

  8. [Solved] Domain Change

    By mgpowersports,
    • 3 replies
    • 692 views

  9. [Solved] Trying to renew account that was suspended after inactivity

    By dave,
    • 1 reply
    • 534 views

  10. [Solved] Tommy Server Status Accurate?

    By irlpinkiepie,
    • 3 replies
    • 712 views

  11. Switching to a different server : Ricky 1 2

    By elkhaddir,
    • 17 replies
    • 2.7k views

  12. [Solved] change domain

    By tntprojects26,
    • 1 reply
    • 618 views

  13. Change my main domain

    By mrgev,
    • 1 reply
    • 528 views

  14. POP3 SMTP Email Servers

    By dcalori,
    • 2 replies
    • 1.1k views

  15. [Solved] reset password

    By heliot10,
    • 1 reply
    • 589 views
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