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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9937 topics in this forum

  1. [Pending] not getting backup

    By PCBSunbird,   
    • 6 replies
    • 1.5k views

  2. [Permanently Closed] Please unpin. 1 2

    By Guest pooks,
    • 27 replies
    • 4.7k views
    • Guest
    • Guest

  3. [Previously Suspended] Souravin

    By souravndp,
    • 1 reply
    • 576 views

  4. [Registration Problem]

    By Luca Rager,
    • 2 replies
    • 1k views

  5. [Req] Paper Latern Theme For Cpanel Johonny Server Please Activate It

    By uzair,
    • 1 reply
    • 772 views

  6. [Request] Move To Another Server 1 2

    By Mhari,
    • 20 replies
    • 2.6k views

  7. [Request] Reset Main Domain Back To The Original Heliohost Domain?

    By killjill,   
    • 2 replies
    • 1.5k views

  8. [Request]Delete My Account, I Can't Delete It Using The Provided Wiki Page.

    By Lukkasss,
    • 1 reply
    • 652 views

  9. [Request]Permission To Create A New Account On Johnny

    By ccwebd,
    • 9 replies
    • 1.2k views

  10. [resolved]

    By Guest,
    • 0 replies
    • 3.4k views
    • Guest
    • Guest

  11. [RESOLVED] a or cname record for domain from my nameserver

    By s5ent,
    • 7 replies
    • 3.7k views

  12. [RESOLVED] THANKS

    By 965mods,
    • 3 replies
    • 1.1k views

  13. [Solved]

    By elkhaddir,
    • 3 replies
    • 611 views

  14. [Solved]  site name is "https://neoraj3.helioho.st/" but I want to name it "https://mykdcv.helioho.st/"

    By neoraj3,
    • 1 reply
    • 421 views

  15. [Solved] .de addon domain woes

    By mabass,
    • 6 replies
    • 1.3k views
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