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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,541 topics in this forum

  1. Replace my Subdomain

    By dott,   
    • 2 replies
    • 1k views

  2. [Solved] PostgreSQL remote access

    By closer,   
    • 4 replies
    • 948 views

  3. Error in accessing MySql database from Java

    By joomleex,   
    • 9 replies
    • 1.3k views

  4. [Solved] Any .htaccess rewrite will causes error 403

    By yky123,
    • 3 replies
    • 835 views

  5. [Solved] Turn AutoSSL Back on

    By DmC,
    • 3 replies
    • 622 views

  6. addon domain with Google Domains primary domain

    By helioma,   
    • 4 replies
    • 960 views

  7. [Solved] Have Serius problem

    By victord,
    • 5 replies
    • 894 views

  8. [Solved] INVALID LOGIN

    By janisek,   
    • 3 replies
    • 641 views

  9. [Solved] Not able to login.

    By jainanuj,   
    • 2 replies
    • 767 views

  10. Getting 500 Internal Server Error while trying to login to cPanel

    By flazepe,
    • 1 reply
    • 515 views

  11. [Solved] upgrade the java server to tommy

    By lirn,   
    • 3 replies
    • 549 views

  12. 403 forbidden error

    By xeirn,
    • 8 replies
    • 781 views

  13. [Solved] External connection to database failure

    By gijonsesale,
    • 2 replies
    • 491 views

  14. [Solved] Domain Change Request

    By mrj,
    • 2 replies
    • 436 views

  15. Moving my site to heliohost

    By Amoss,
    • 4 replies
    • 650 views
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