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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,542 topics in this forum

  1. [Solved] Cannot Log In

    By heliomember,
    • 3 replies
    • 576 views

  2. [Solved] Have Serius problem

    By victord,
    • 5 replies
    • 895 views

  3. [Solved] FTP login

    By dl5ark1,
    • 1 reply
    • 543 views

  4. [Solved] Can't log In or reset my password

    By xonshiz,
    • 1 reply
    • 554 views

  5. [Solved] Cannot Login nor Reset Password

    By rocks,   
    • 0 replies
    • 766 views

  6. 404 error

    By mmansyur,
    • 1 reply
    • 333 views

  7. [Solved] PostgreSQL remote access

    By closer,   
    • 4 replies
    • 950 views

  8. [Solved] Is Cloudflare IP ranges blocked from accessing Tommy?

    By DmC,
    • 2 replies
    • 598 views

  9. [Solved] Tommy Down (again)

    By DmC,
    • 1 reply
    • 436 views

  10. Error in accessing MySql database from Java

    By joomleex,   
    • 9 replies
    • 1.3k views

  11. [Solved] Invitation to Tommy

    By KarloRomic,
    • 4 replies
    • 591 views

  12. Replace my Subdomain

    By dott,   
    • 2 replies
    • 1k views

  13. [Solved] Any .htaccess rewrite will causes error 403

    By yky123,
    • 3 replies
    • 836 views

  14. addon domain with Google Domains primary domain

    By helioma,   
    • 4 replies
    • 960 views

  15. [Solved] upgrade the java server to tommy

    By lirn,   
    • 3 replies
    • 549 views
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