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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9951 topics in this forum

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    By JJ_uk,
    • 4 replies
    • 798 views

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  3. [Solved] For reactivation user: ngr

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  4. Softaculous not showing available update

    By qsgt,
    • 4 replies
    • 1k views
    • qsgt
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  5. Website hasn't been activated

    By Reptilian,
    • 4 replies
    • 2k views

  6. [Solved] Annoying & Useless Password Reset!

    By Papito,   
    • 4 replies
    • 996 views

  7. Mysql Help

    By paladox2014,
    • 4 replies
    • 859 views

  8. [Solved] Forgot Password And Confirmation Code Does Not Work

    By pyepez,   
    • 4 replies
    • 2.1k views

  9. [Solved] Can't Access My Site In Mainland China

    By craigary,
    • 4 replies
    • 1.2k views

  10. [Solved] External DNS Issues

    By esmeadmin,
    • 4 replies
    • 721 views

  11. [Solved] Upgraded plan

    By mauriciohincapiediaz,
    • 4 replies
    • 936 views

  12. Mysql 5.1 Insecure

    By paladox2014,
    • 4 replies
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  13. Login/Renew Trouble

    By mrstipe,
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    • 1.8k views

  14. Error loading psycopg2 module: No module named psycopg2

    By sithfor,
    • 4 replies
    • 2.4k views

  15. Johnny Maths222

    By maths222,
    • 4 replies
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