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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] Adding a domain

    By keithdavidson,
    • 1 reply
    • 685 views

  2. Renewing Account

    By dhahibi,
    • 1 reply
    • 479 views

  3. I Need invitation code

    By f8athy,
    • 1 reply
    • 495 views

  4. [Solved] Adding Domain

    By metaprojects,
    • 1 reply
    • 583 views

  5. Domain Change

    By y1shubham,
    • 2 replies
    • 641 views

  6. [Solved] Changing my main domain

    By guessthecase501,
    • 1 reply
    • 652 views

  7. [Solved] Wipe account and start over

    By af96,
    • 1 reply
    • 520 views

  8. [Solved] How can i transfer from Johnny to Tommy?

    By craziks,
    • 2 replies
    • 759 views

  9. [Solved] Invalid certificate

    By luanfrj,
    • 2 replies
    • 840 views

  10. [Solved] Add this domain name

    By Seekier,
    • 3 replies
    • 852 views

  11. Can find my files

    By space4u22,
    • 1 reply
    • 534 views

  12. Unable to send email using PHP SMTP.

    By craziks,
    • 5 replies
    • 1.9k views

  13. [Solved] Add 2 new domains

    By shmedi,
    • 1 reply
    • 628 views

  14. [Solved] How do I hide all my posts

    By ldly,
    • 2 replies
    • 654 views

  15. [Solved] Unable to login! Need help to reset password.

    By ansab,
    • 1 reply
    • 543 views
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