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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9943 topics in this forum

  1. SSH access to server?

    By landho,
    • 1 reply
    • 698 views

  2. How to connect my domain to website

    By Vedaang,
    • 1 reply
    • 477 views

  3. [Solved] Error when trying to create a PostgreSQL DB

    By landho,
    • 3 replies
    • 3.7k views

  4. [Solved] Account Deletion

    By iamthiago,
    • 1 reply
    • 479 views

  5. [Solved] could you please transfer my account

    By celestatone,
    • 12 replies
    • 1.4k views

  6. [Solved] I want to reset my account.

    By pseudokawaii,
    • 1 reply
    • 586 views

  7. transition to plesk

    By _andrewsl,
    • 1 reply
    • 463 views

  8. [Solved] after donation storage dont increase

    By mateusfmello,
    • 2 replies
    • 774 views

  9. [Solved] Can't access my account

    By gsiler,
    • 2 replies
    • 570 views

  10. [Solved] add domain

    By phxwolf,
    • 4 replies
    • 1.5k views

  11. Change timezone of the database

    By resparkman1,
    • 1 reply
    • 598 views

  12. [Solved] Can you change my main domain?

    By veloi,
    • 2 replies
    • 671 views

  13. [Solved] change the main domain

    By streamer,
    • 6 replies
    • 1.1k views

  14. [Solved] Request account reset masthst

    By masthst,
    • 3 replies
    • 806 views

  15. [Solved] Primary domain does not seem to point to httpdocs

    By Kc_,
    • 3 replies
    • 1k views
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