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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. Plesk Default Page

    By izlwhd,
    • 1 reply
    • 574 views

  2. [Solved] Additional Subdomain

    By itrk,
    • 2 replies
    • 581 views
    • itrk
    • itrk

  3. git not working

    By harshil,
    • 1 reply
    • 492 views

  4. [Solved] wipe and start over

    By lucasgsalvadore,
    • 1 reply
    • 457 views

  5. [Solved] Domain Change Request

    By hooqadmin,
    • 1 reply
    • 487 views

  6. [Solved] Config table does not contain the version.

    By garrigue,
    • 8 replies
    • 9.3k views

  7. [Solved] REQUEST TO ADD DOMAIN INFINITYHUE.US.TO

    By lagboy,
    • 1 reply
    • 484 views

  8. Reset Password

    By nayakeg699,
    • 2 replies
    • 538 views

  9. [Solved] password reset on https://heliohost.org/

    By apikoding,
    • 1 reply
    • 636 views

  10. Help Plesk Password

    By drosales0391,
    • 1 reply
    • 543 views

  11. [Solved] Request to add a domain name

    By espyou,
    • 1 reply
    • 533 views

  12. [Solved] Need help in reactivation and transfer to Plesk

    By itmaster,
    • 2 replies
    • 662 views

  13. [Solved] Change domain and password reset

    By Guest hunterp11,
    • 2 replies
    • 567 views

  14. [Solved] Account Reset request

    By elkhaddir,
    • 2 replies
    • 623 views

  15. [Solved] Delete Account and Content

    By dariogomes,
    • 1 reply
    • 576 views
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