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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] Upgraded plan

    By mauriciohincapiediaz,
    • 4 replies
    • 976 views

  2. Plesk - Cannot find FTP Access data

    By niemen,
    • 1 reply
    • 717 views

  3. [Solved] Ready For Plesk?

    By lightoftrus,
    • 1 reply
    • 628 views

  4. [Solved] Add domain

    By scientistgray,
    • 1 reply
    • 659 views

  5. Server Support

    By ktoffel25,
    • 0 replies
    • 396 views

  6. Assistance Needed to Secure Website with HTTPS (ZeroSSL Implementation)

    By workforspinxo,
    • 7 replies
    • 1.1k views

  7. Does Storage Limit Include Database

    By Cybermals,
    • 1 reply
    • 633 views

  8. [Solved] Migration to plesk

    By Kramer,
    • 3 replies
    • 739 views

  9. Plesk Default Page

    By izlwhd,
    • 1 reply
    • 574 views

  10. [Solved] Additional Subdomain

    By itrk,
    • 2 replies
    • 581 views
    • itrk
    • itrk

  11. git not working

    By harshil,
    • 1 reply
    • 492 views

  12. [Solved] wipe and start over

    By lucasgsalvadore,
    • 1 reply
    • 457 views

  13. [Solved] Domain Change Request

    By hooqadmin,
    • 1 reply
    • 487 views

  14. [Solved] REQUEST TO ADD DOMAIN INFINITYHUE.US.TO

    By lagboy,
    • 1 reply
    • 484 views

  15. Reset Password

    By nayakeg699,
    • 2 replies
    • 538 views
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