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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,541 topics in this forum

  1. Is the email address I received Back Up Notification For Tommy...

    By skullys,
    • 2 replies
    • 453 views

  2. Problems with e-mail

    By luanfrj,   
    • 1 reply
    • 594 views

  3. How to know If moved

    By mrj,
    • 2 replies
    • 482 views

  4. [Solved] Account Inactive (but it's not)

    By vnsmes,
    • 2 replies
    • 553 views

  5. [Solved] Move Back To Tommy

    By trrp,
    • 1 reply
    • 452 views

  6. Im moving back! Yay!

    By Guest snowm,
    • 4 replies
    • 474 views

  7. Reinvite to tommy.

    By cmh,
    • 1 reply
    • 376 views

  8. Move back to tommy

    By mrj,
    • 2 replies
    • 486 views

  9. [Solved] Is there an ETA for Tommy yet

    By azmender22,   
    • 3 replies
    • 652 views

  10. [Solved] Need a Back UP

    By kingdavid9866,
    • 7 replies
    • 675 views

  11. My account is suspended. Please help

    By intelex,
    • 2 replies
    • 385 views

  12. [Solved] My account is suspended. Please help me reactivate if possible.

    By patents,
    • 2 replies
    • 538 views

  13. [Solved] wcats.tk is not forwarding to heliohost

    By Guest snowm,
    • 14 replies
    • 785 views

  14. [Solved] Coming back to Heliohost, for now.

    By Guest snowm,
    • 1 reply
    • 282 views

  15. [Solved] Waiting For Tommy

    By nanyolo,
    • 1 reply
    • 409 views
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